Frequently Asked Questions

📨 Shipping

How long does it take to receive my package?
Our delivery time is usually 5–12 days from the time the package is sent out.
We strive to send orders every weekday. Please note that there may sometimes be minor delays during high demand at the carrier.

Which agents do you use?
We cooperate with PostNord, EarlyBird and CityMail to deliver our products in a safe and swift manner.

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 Product

Can I return my product?
Of course! You have the right to return your order.
Send an email to NordicMotive@proton.me  to receive instructions on how to proceed.

The product is out of stock – when will it be available again?
We do our best to always keep our products in stock, but sometimes demand can be higher than expected.
Please subscribe to our newsletter to get updates when your favourite product is available again.

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 Other

Do you have questions?
Do not hesitate to contact us via NordicMotive@proton.me  – we are happy to help you!